Frequently Asked Questions
Everything you need to know about shopping with Y R U.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are still attached to be eligible for a full refund.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary by collection.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At Y R U, we are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality materials and fair labor practices across our supply chain.